Refund & Exchange Policy
Fair handling for wrong, damaged, or unresolved orders.
Because fragrances are personal-use products, return eligibility depends on product condition and the issue reported.
Wrong or damaged item
If you receive a wrong or damaged item, contact Dee's Scentry as soon as possible with your order reference and clear photos.
Unopened items
Unopened and unused items may be reviewed for exchange depending on the product condition, packaging, and timing of the request.
Opened items
Opened fragrance products are generally not eligible for return unless Dee's Scentry confirms that the issue was caused by a fulfillment error or product damage.
Order cancellations
Orders may be cancelled before dispatch. Once an order is out for delivery or delivered, cancellation options may be limited.
Contact
Call +233 24 904 3836 for refund or exchange support.